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Privacy Policy

Here you will find full details about our Server and other Services-related Privacy Policy Details. By Signing Up to MATROFT it is assumed that the User has read and acknowledged these policy terms. Before Signing Up to MATROFT, you are advised to check these Policy Terms to avoid any misunderstanding in the future.

Signing Up with MATROFT, User Accept Following Privacy Policies

Refunds/Cancellations Terms / Policy

We provide 15 Days Money Back Guarantee for all our Hosting Plans like Shared Hosting, Reseller Hosting, Lifetime Hosting, CMS Hosting, Wordpress Hosting, Cloud Hosting. We can process refunds in 45 Days from the date of refund request receives. You can cancel order within first 15 days if you are not satisfied with our services only these orders will be comply for refunds. Before processing your Refund Request our Backend Team will check the issues/causes due to which client has raised refund request, and if we found that you really were not happy with our services, our Sales Team will initiate Refund Process. There will be 20% deduction from your payment received to recover Bank Charges, Payment Gateway Charges, Currency Conversion Charges or any other charges applicable. After 15 Days Money Back Guarantee period if client raise request for refund will not be considered and no refund will be processed. There will be no refunds for certain services like Domain Registration, Domain Renewal, Domain Transfer, Premium Domains, Privacy Protections, All SSL Certificates, Website Security Services, IT Services like website designing, Software Development. 15 Days Money Back Guarantee is not applied & refunds will not be processed for VPS Servers, Cloud VPS Servers, Dedicated Servers, Storage Servers, IP Addresses, Server Addons, Server Setup, Server Migration, Server Management, Hosting Control Panels, SiteLock, Codeguard, Backup Solutions, Malware Scanner, Business Email, Enterprise Email, Gsuit, Bulk Email.

Information Collected by MATROFT

Any information collected by MATROFT, at its web site from customers and/or prospective customers, will be used for communicating with the customer or prospective customer. Any financial information collected from the customers during an Order Process shall be used to verify customer identity, credit worthiness and also for billing purposes for the services ordered and/or rendered. This information may be used to gather statistical information as well as to maintain records relating to order validation, fraud prevention, etc.

Information gathered by Email and other Customer Communication

MATROFT may collect and retain information received from Customers and prospecting customers via emails and other means of communication with MATROFT. Also MATROFT may collect and maintain information provided to MATROFT by customers during Live Chat, Customer Service and/or Technical Support incidents.

Information Distribution

Any customer information collected by MATROFT will not be divulged to any unrelated third party. MATROFT may share customer's and prospective customer's information with MATROFT's partners and vendors in connection with MATROFT's normal course of business. It is MATROFT's policy to protect customer's financial information by using reasonable, commercially available methods. However, MATROFT may share customer information as described below:

WHOIS Data Policy

We are required by the 'Internet Corporation for Assigned Names and Numbers (or "ICANN") to collect information about you during the domain name registration process. This information includes your full name, mailing address, phone number, email address, and, where provided, your facsimile number. ICANN then requires all registrars to make your full name, mailing address, phone number, email address, and, where provided, your facsimile number, as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, to the public via an interactive Web page and a "port 43" WHOIS service. For the purposes of this Privacy Notice we will refer to this information as your "WHOIS Information." Please note that we may not be able to control how members of the public may use the WHOIS Information.

Advertisers

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Agents

We engage other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analyzing data. These persons have access to personal information needed to perform their functions. These companies do not retain, share, store or use personally identifiable information that you provide to ITSpoc, for any secondary purposes.

Business Transfer

As we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if MATROFT or all or substantially all of its assets were ever to be acquired, customer information will of course be one of the transferred assets.

Compliance

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Services Agreement and other agreements; or protect the rights, property, or safety of MATROFT, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Partners

We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

Service Providers

We engage other companies and individuals to perform enhanced services on our behalf. In addition, certain of our enhanced services such as our website generator require that we contact Internet directories and various search engines on your behalf. Many of our service providers have access to personal information needed to perform their services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Policy Modifications

MATROFT may modify its Privacy Policy at any time by placing a revised copy of the privacy Policy at its web site.

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